Tekmatix has an affiliate program you can sign up or login here https://affiliates.tekmatix.com/ and read the terms and conditions here https://docs.google.com/document/d/1vmvhd2gn-J1bA6SFZfOJIvEfWUDYU_LmSpjLsJe8dv0/edit?tab=t.0#heading=h.4ku8m1n40fi2

In relation to SCORM - if you have content you have created in another platform and you want to share it with your contacts in Tekmatix, that's possible.

If you have built your course in products like Articulate you can embed them in Tekmatix and share them with your contacts in Tekmatix.

However, if your course content is created in TekMatix and you want it to be shareable to other platforms, unfortunately that is not possible, Tekmatix is not SCORM compatible in this way.

To further clarify, 

If you currently have SCORM content you want to transfer into TekMatix, you can create courses to share with clients inside our Course portal but these courses can't be shared with other external LMS systems.

Book an Urgent paid call with one of our team - wait time approx 60 minutes most weekdays.

This is a paid support service with assistance from the first available team member. Bookings are unconfirmed until a team member is assigned, and availability on weekends cannot be guaranteed.

Please be aware this initial 15-minute consultation may not resolve the issue, as it may require further investigation or input from additional team members or management.

When you've booked your call - please click Next below to provide further information

IMPORTANT - Once you have booked your time slot, please click Next to provide further details

Please let us know about the urgent technical assistance you require - if possible attached screenshots or a loom.

After you complete the form, please click next

Please complete the cancellation request

Here is a direct link to the cancellation form for your reference https://link.tekmatix.com/widget/form/sDXMVWM5Z8Lok4tp415j

Here are a few things to try in case you can't login to your existing account.

1. Do a forgotten password on the emails you think it might be, if you get an email from us then that is the email you need to use.

   2. Don't guess your password too many times as multiple incorrect requests could lock you out of our server. Reset your password if you are not sure.

   3. When you do have access to your account again, add your phone number in your profile as a back up as that is easier to use to login as it's unique to you rather than the possible large number of email possibilities it might be.

2. If none of that works, please complete this form and we'll get it to our accounts team and confirm the email we have for your account access asap.

Here is the direct link to the form for reference: https://link.tekmatix.com/widget/form/PhDmU3M6QguR3dt0C1WA

Thank you, we'll alert the team that you are waiting on an update to a previous enquiry/matter and we'll mark it as urgent for you.

We work with a large number of medical organizations, including advisory bodies, practitioners, counselors, and consultants, who use TekMatix to complement their existing HIPAA-compliant clinical software. While TekMatix is not HIPAA-compliant itself, it is not intended to replace the essential functions of confidential client record-keeping systems. Instead, it serves as an add-on solution that provides a range of powerful features to streamline and enhance business operations.

Our platform focuses on CRM functionalities such as time-saving automations for repetitive tasks, AI receptionist features to handle incoming queries, review management, and tools for newsletters and email marketing. These capabilities enable medical organizations to optimize their workflows, improve patient engagement, and expand their business outreach, all while maintaining the integrity of their HIPAA-compliant systems.

If you'd like to discuss this further, feel free to book a demo with one of our team members here 

Please let us know if you have any further queries. 

Click here for the direct link to the calendar page

https://demo.tekmatix.com/demo-calendar-page

Book a call with one of our Teksperts here

After you have booked the call please click next ->

Yes, we offer a 14 day free trial.

You can sign up for our trial here

https://tekmatix.com

In order to transfer your account into TekMatix - please follow the instructions on this page https://transfers.tekmatix.com/

Book a call with one of our Teksperts here

After you have booked the call please click next ->

We have a number of Training Resources for you.

1. You can enrol in the Tekmatix Orientation course by clicking here https://communities.tekmatix.com/courses/offers/d662b4a1-67fc-4954-a092-173d1bd9dab2

2. If you are looking for step by step how to's on some of our features, check out our extensive knowledge base here.

3. You might also like to subscribe to our YouTube Channel and

4. Checkout out the latest articles on our Blog

We’d be delighted to assist you with setting up your systems to suit your specific requirements, whether it's creating a custom solution to showcase your business or implementing features to enhance functionality.

To move forward, the next step is to schedule a discovery call with one of our Migration Team members. During the call, we will work with you to clarify your goals, explore tailored solutions, and provide you with an outline of the setup process along with associated costs.

After you have booked the call please click next ->

Great! To get started again with your Tekmatix account, please book a time with our re-activation team.

After you have booked the call please click next ->

We offer a 25% discount on additional accounts.

To setup a 2nd account follow these steps:

• Create a new 2nd account via the TekMatix website

• We highly recommend you signup with a different email address to the one you use for your current TekMatix account - if your current TekMatix email is pre-filled on the account setup form please clear your browser history, use a different browser or open a new incognito window.

• Once you have set this up, please complete the form below so our billing team can apply the discount for you

After you submit please click next ->

Please complete our pause subscription request checklist:

After you submit please click next ->

Please complete our cancellation checklist:

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Please complete our upgrade request form:

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Please complete our downgrade request form:

After you submit please click next ->

In order to update your credit card details for your subscription, please follow this secure link to login to Stripe

https://checkout.tekmatix.com/p/login/dR65lE95haJFdcAaEE

Here's an explanation of our pay per use/useage costs: 

Our plans are based on a Pay per use policy as per our pricing page:

Pay per use is applied to emails, texts, phone calls, AI content and advanced workflow features

• You get USD $5.00 credit for the first month when you signup for a 14 day trial. After that you just pay for what you use.
  
  

• You only pay for actual usage, not the number of contacts you have!

• As an example US $5.00 will get you:

• 5,250 emails

• 42,500 words of AI generated content

• 325 calls in the US*

• Approx 301 SMS's at a rate of 0.01659/segment for texts sent in US or approx 46 SMS's at a rate of 0.10815/segment for texts sent in Australia
  

*Outbound calls are priced on a per minute bases and vary due to your location and carrier. Click here to view the current pricing schedule for emails and sms.

You can view your actual charges in your Settings -> Billing ->Wallet & Transactions

The Summary section will give you monthly charges for each feature and the Detailed Transaction tab will show you each individual charge.

You can find a breakdown of email and sms costs in our SMS Cost Estimator that is in your dashboard menu (see picture below).  


 

We also include a segment estimator as well, you can type straight in and it will tell you how many segments your 'text' is, just a word of warning if you add any ;) :) emojies to your text and can double the segments, so be sure to check that!

 

Costs for SMS do vary per country so if you are not in the US, UK or Australia, feel free to reach out and we will do our best to provide current pricing for your region. SMS rates do vary depending on the sending country. 

Standard Plan

• Unlimited contacts

• Social Media planner and auto-posting scheduler (multi-channel)

• Create and sell unlimited courses

• Unlimited students

• Unlimited sales pipelines for sales management and customer journey tracking

• Unlimited blog posts

• Advanced CRM (Customer Relationship Management System)

• AI bot assistant to manage your enquiries and book calls for you

• Unlimited smart lists and email list segments

• Unlimited admin/staff users + controlled permissions

• Facebook & Instagram DMs go to your client record inbox

• All emails and SMS in your client record inbox

• Unlimited digital products & services

• Unlimited video hosting

• Unlimited Assessments and quizzes

• Easy course & product check out with upsells

• Easy payments - connects directly to your Stripe, PayPal and other payment processors

• Task & project management kanban boards

• Unlimited coupons and discount codes

• Mobile App for your students in YOUR branding (native PWA)

• Your Branded Mobile app for IOS and Android (downloadable from Google Play & Itunes) - additional charges apply US $79.00 per month

• Mobile App for admin (Android and Apple)

• Unlimited individual and team calendars and 2-way calendar syncing

• Unlimited appointment offers for free and paid appointments

• Unlimited service menu items for service based appointments

• Unlimited 'group' appointments for classes, webinars, events

• Email marketing

• Task management - unlimited tasks with deadlines and task tracking

• Google My Business messaging

• Add a web chat pop up box to your website to increase enquiries

• Reputation management - monitor, manage and automate customer reviews

• Google My Business call tracking

• Missed call automatic text back

• Request payments by SMS

• Invoicing (recurring, one off and payment plan invoices)

• Send targeted email campaigns to specific subscribers

• WordPress plugin to connect an existing website for site tracking and automations

• SMS and Email template builder - create unlimited custom templates in your branding

• Use the Tekmatix app in Zapier to connect any other external tools to your account

• Unlimited forms for opt-ins, data collection, onboarding, lead magnets

• Unlimited workflows and automations to put your business on autopilot

• Unlimited 'pop up' forms on websites and funnels

• Add signature boxes and file uploads to forms for agreements, assignments and projects

• Create unlimited custom fields for forms to collect any data

• Unlimited website pages, landing pages, sales pages, opt in pages & funnels with our funnel builder.

• Add upsells and order bumps in funnel checkouts

• Unlimited trigger links for advanced activity tracking, automations and marketing

• 24/7 Live Chat Support

• 2 hours free one-on-one training to get you started

• ONLY PAY FOR WHAT YOU USE on emails, texts, phone calls and AI! (see Pay as you go Starter Plan details below)

Pro Plan includes all of the above features included in the Standard Plan Plus the following features:

• Surveys (with conditional logic)

• Proposals & Estimates

• Advanced Reporting

• Unlimited E-commerce website pages through our Website builder

• Communities (facebook group alternative)

• Affiliate Program (turn your fans into affiliates)

• Course Certificates

Available Addons (additional charges apply) :

• Yext (USD $49.00 per month)

• Ads Manager (USD $29.00 per month)

• AI Employee (USD $149.00 per month)

• What's Ap (USD $29.99 per month)

• Branded Mobile App for Courses and Membership Sites (USD $79.00 per month)

• Dedicated IP Address (USD $88.50 per month)

1. Navigate to Settings -> Email Services and click on Create Dedicated Domain and follow the instructions on screen. If you are not confident in updating your DNS records you can book an Advanced Technical Support Call with one of our team.

Yes, you can run multiple businesses with different domains using a single TekMatix account. However, you can only have one verified email address for sending emails, which is important to keep in mind.

For example, if someone signs up for an offer on domain 1 (mycoachingbusiness.com), they’ll expect emails from [email protected]. But if they sign up on your second domain (myhusbandsbusiness.com), they will still receive emails from [email protected]. This can be confusing unless your customers are okay with receiving emails from the same address for different businesses.

If managing this from one email account doesn’t seem right for your situation, we suggest setting up a second TekMatix account for the other business. We offer a 25% discount on additional accounts.

Be careful not to send emails from business 1 to customers of business 2 if they aren’t expecting it, as this could be considered spam. If flagged, your email account might get blacklisted, which would stop you from sending emails from that address. So, it’s important to handle this carefully.

Let's jump on a call

Join our Free daily training calls, we run them three times a day at 9.00am, 3.00pm & 10.00pm AWST. 

This is a group call, so we won't be able to jump in to your account but our Teksperts can show you new feature demos and answer general how to questions.

After you submit please click next ->

Book a call with one of our Teksperts here

After you book hyour call please click next ->

Please provide your correct contact details

After you submit your changes, lease click next ->

If you are having trouble logging in to a new account, it's normally because there was an error in your email address at checkout. Firstly, please check your spam folder in case our emails went there, if there is nothing in the junk/spam folder please click next to update your details and we'll check our records and get back to you asap.

1. Click the purple ? bottom right of your dashboard

2. Click on the Chat Bubble to access our 24/7 Live Chat Support

We will alert the team of your urgent issue and get back to you as soon as we can

If you are currently subscribed to our unlimitted use AI EMPLOYEE plan you can downgrade your subscription to Pay Per Use - and only pay for what you use if your useage has decreased. These are the Pay Per Use Rates:

Please read, important information on how our Urgent Technical support process works to ensure every client receives the best possible assistance while keeping our urgent support system fair and effective.

If you do not want to pay for a call we have some guidelines for URGENT technical support requests through this help system, as your are requesting urgent assistance from our Tekspert team direct. 

What Qualifies as an Urgent Request?

Our urgent support system is designed to prioritize critical issues that disrupt your business operations and require immediate attention. These include:

✅ Live & Revenue-Impacting Issues (Critical/Urgent):

• Payment gateway failures or customers unable to complete purchases.

• A heavily marketed landing page returning a 404 error.

• Outbound or inbound calls not functioning.

• Course registrants not receiving login access during an active launch.

You can log a request for normal technical assistance for other issues as outlined below.

These include: 

⏳ Time-Sensitive but Not Critical (High Priority but Not Urgent):

• Campaign emails failing to send.

• Workflows sending incorrect information.

• General account access issues (e.g., login difficulties).

🚫 Non-Urgent Issues (Handled in Standard Support):

• Minor website glitches (e.g., scrolling issues, layout problems).

• Feature requests or general improvements.

• Troubleshooting that does not impact immediate revenue or business operations.

Why This Matters

We understand that all issues are important, and our team is dedicated to resolving them as quickly as possible. However, urgent support is reserved for truly critical situations to ensure that businesses facing major disruptions get the immediate help they need.

We kindly ask for your cooperation in using urgent support only when necessary, as this allows us to serve all clients fairly and efficiently. Rest assured, our team will address all non-urgent requests in the order they are received.

If you have any questions or need clarification, feel free to reach out—we’re here to help!

You can port your existing phone number it into TekMatix however, lease be aware of the following conditions:

1. It can take up to 4 weeks

2. Once ported into our system - our fees and charges for calls and SMS's

apply - not your previous carrier, you can view our pricing schedule here https://www.tekmatix.com/rebilling

3. It can take up to 4 weeks to port back out again if necessary

If you would like to port existing number, please follow these steps:

1. Go to https://www.twilio.com/  and create a free account, (They are our phone system partner).

2. Follow this link and complete the required information on their porting form to initiate the porting process International Porting Form  you will need to put in your account SSID details from your Twilio that you can find on the main dashboard in Twilio Console. 
   ‌

3. Once the form is submitted, they will initiate the porting process.  Please note this process can take up to 4 weeks and it is not something we have access to or control over. 

4. You will be notified when it has been successfully ported over and will need to let us know as soon as you hear.

5. We can then request to have the number added to your subaccount in Tekmatix.

Please don't hesitate to reach out if you have any questions or need further assistance.