Edit Widget Window

Now let's move on to the actual chat widget window and what the visitor will see if they click to chat.

Preview Window

This is a preview of what your website chat widget window will look like. As you customize your chat widget, you can see the changes happening in real-time here as a preview.

Header Text

Here you can customize the text shown in the top section of the chat widget. This is usually a prompt of some kind or your company name.

Intro Message

This piece of text is the message shown at the top of the chat window like it were your representative speaking. We recommend asking a question or telling the visitor to leave their contact information.

Email Field

If you'd like to collect an email from the visitor looking to chat, you can enable the email field here.

Legal Message

All communication coming from this chat widget is either text or email, so you will need to add a legal disclaimer so your website visitors know they will be contacted with the information they share.

Custom Color

Here you can change the color of your chat widget to better match your website or brand colors.

Acknowledgment settings

Now let's move on to the thank you section that the visitor will see if they request to chat.

Customer Support Contact

Here you can add your company phone number or email so that the website visitor can choose to contact you right away instead of waiting for a call, text, or email back.

Acknowledgement Greeting

You can give your thank you message a custom heading so the thank you really stands out.

Acknowledgement Message

Customize your thank you message and make it as personal or general as you see fit. This message will essentially tell your new leads that their information has been passed on, and to wait for a call, text, or email from the team.