Property Management

Effective property management and operational support require a holistic, strategic approach that encompasses asset management, revenue optimization, expense control, and resident/guest satisfaction.

Executive Expertise

106

Properties Under Management

$2.6B+

Assets Under Management

5,000+

Associates Nationwide

200+

Years of Combined Executive Experience

Who We Are

At Western States Lodging, Management and Development, we provide industry-leading property management solutions for hospitality, senior living, multifamily housing and commercial real estate. Our proven systems, advanced technology, and expert team ensure efficient operations, higher occupancy rates, enhanced resident experiences, and long-term profitability.

We specialize in talent recruitment and retention strategies, ensuring that your property is staffed with top-tier professionals dedicated to excellence. From budgeting and financial reporting to facility maintenance and compliance management, our full-service approach maximizes asset value and operational efficiency. With a clear vision for success, we streamline processes, optimize revenue streams, and implement best practices to navigate the complexities of modern property management—delivering exceptional results that exceed expectations.

What would this process look like in your business plan?

Success Stories

Strategic leadership realignment took center stage at Tru by Hilton St. George, Utah, when Western States Lodging, Management and Development assumed management in 2021. After assuming management, the property was facing high associate turnover, operational inefficiencies and declining performance. The Western States team quickly went to work to stabilize operations and restore accountability across departments. It started with leadership. By placing the right leader at the help, associate turnover cut in half – from 120% to 60%. This further engaged the workforce and set the stage for a strong foundation for long-term and operational success. Our hands-on approach and commitment to Serving You Like Family touched every operational aspect of Tru St. George. Housekeeping productivity improved (reducing time per room from 45 to 25 minutes); and maintenance systems were rebuilt (creating brand-trust and an 18-month extension on the property’s renovation timeline). Operational excellence builds strong financial performance as this property saw a positive cash flow within eight months of assuming management.

Tru by Hilton St. George

Legacy Village of Castle Pines, an independent living, assisted living and memory care luxury community located south of Denver, Colorado, was developed in 2019 and is managed by Western States Lodging, Management and Development. From opening through stabilization, the operational team guided the community to high performing excellence through consistent on-site leadership, implementation of Western States’ Personal Touch Culture and empowering operational discipline. The people-first approach built trust within the close-knit Castle Pines, Colorado community and positioned this retirement offering as a leader in senior living performance. Western States leadership equipped on-site leaders with authority to quickly adapt to market conditions which propelled the team to sustain a 93.5% average occupancy and over $1.25M in monthly revenue. Leadership stability and disciplined management enabled a successful refinance in December 2023, returning nearly 78% of original equity in a single distribution and reinforcing Western States’ ability to manage complex senior living assets for long-term value creation.

Legacy Village of Castle Pines

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You might be wondering...

What types of properties do you manage?

We manage a diverse portfolio across senior living (independent living, assisted living, memory care), hospitality (full-service, limited-service, extended stay), and multifamily housing (apartments, townhomes, 55+ active adult).

Do you offer third-party management?

Yes. We provide third-party management services for owners and investors seeking operational excellence without the overhead of in-house staffing. Our management solutions are customizable and performance-focused.

How do you ensure quality across different property types?

Our dedicated verticals—senior living, hospitality and multifamily—are led by industry experts who tailor strategies, compliance, and operations to each asset class. This specialization ensures best-in-class performance in every setting.

Can you support new developments during lease-up or stabilization?

Absolutely. Our team is experienced in pre-opening operations, staffing, sales and marketing, and transition management. We bring properties online efficiently and position them for long-term success.

What kind of reporting and transparency can I expect?

We provide real-time financial reporting, operational dashboards, and full visibility into performance metrics. Transparency, accountability, and trust are central to our management philosophy.

What makes Western States different?

It’s our Personal Touch Culture. Beyond numbers, we’re people-first and build a foundation on loving and meaningful connections. That means treating residents, guests, associates, and investor partners with care and respect—while never compromising on operational excellence.