Sad to see you go...

Subscription Cancellation Survey

Full Name *

Email *

Location ID (From your business profile) if unknown just type 'not known' *

Company Name/ Account Name *

To help us improve, we’d love to understand the reason for your decision. Could you let us know which of the following best describes your situation? *

I don’t need it at the moment, but I plan to return in the future

I don’t currently have the budget for it, I may return in the future

My business model has changed, and I no longer need a CRM.

I found an alternative that better suits my needs.

The platform does not meet my requirements.

I don’t have the time to learn how to use it.

The customer service did not meet my expectations.

I didn't find value in the platform for my business

I'm having difficulties and I can't seem to get the right information

We are here to help.
Rather than cancelling, would you like to suspend your account or discuss your circumstances with one of our team members instead? If you do decide to suspend your account all your work will be saved but not activated. You can suspend your account for up to 6 months.

What would you like to do? *

Suspend my account for up to 6 months

I think it's best I cancel at this stage

I would like to speak to someone prior to deciding the best course of action

We are here to help, feel free to book a call with one of our senior management team members to discuss any queries or concerns

Alternatively click back to continue with the cancellation survey.

What alternative did you find? *

Why do you find this alternative better than Tekmatix *

We'd love to know more about the reasons Tekmatix didn't meet your requirements (e.g., "missing features" "limitations" etc.) *

We are sorry to hear our customer service did not meet your expectations. We are constantly striving to improve this area by providing a range of support options, these include:

Can we get your feedback? Was it our *

Response times

Availability

Quality of help

Other

Do you have any other feedback on what we could of done to improve your experience? *

How satisfied were you with your TekMatix account? Please rate your overall experience: *

Very Satisfied

Satisfied

Neutral

Unsatisfied

Extremely Unsatisfied

We’d appreciate any additional feedback you’d like to share about your experience. Your insights will help us improve and better serve our customers.

Thank you for your time and honesty!

*

Can you login? Do you still have access to your Tekmatix account? *

Yes

No

To ensure all charges are cancelled, domains, workflows, website pages, links and integrations need to be disconnected. Please acknowledge that you understand this and you authorise us to disconnect any services as required. *

I authorise Tekmatix to disconnect all and any domains, email addresses, websites, calendars, phone numbers, social accounts and anything else as deemed necessary to cancel my account in full.

To ensure all charges, links and integrations are disconnected please confirm you have completed the following:

Please note: Some useage charges may applied retrospectively for some metered services i.e. sms, email and phone number charges: *

Disconnected my Linkedin, Google, Facebook and Instagram Pages (Settings ->Integrations)

Cancelled any URL Redirects (Settings ->URL Redirects)

Disconnected my Domains ->Settings Domains

Cancelled all phone numbers associated with my account (Settings -> Phone numbers)

Turned off any AI Automated Review Responses (Settings -> Reputation Management)

Removed the Chat Widget code from my Website

Turned Conversation AI off (Settings -> Conversation AI)

Disconnected my Branded Domain (Settings -> Business Profile

Cancelled Whatsap Subscription (if applicable)

Removed all staff accounts associated with my account

Please note email, sms & advanced automation features/AI rebilling is charged seperately to your monthly subscription and is charged retrospectively. We will reconcile these additional charges and may need to send you an invoice to finalise these charges.

By signing below you acknowledge that actual useage charges for these services may also be due and agree to pay any outstanding balance in full.

To check the usage charges please go to Settings ->> Company Billing ->> Credits Section ->> See Transactions, this will show you the useage to date this month. This is the amount that will be invoiced seperately on cancellation.

Any unused credit is NON Refundable.

Cancellation Form Signature - Agree to final charges. *

NEXT

Please allow up to 48 hours for processing.

You will no longer be charged (unless you choose to reinstate your account).

If you ever want to come back, we'd be delighted to have you return at any time just get in touch.

Thank you for trying us out, and we wish you every success in your future endeavors.