1. How long does it take to receive my custom shoes?
Each pair of custom shoes is handmade to order, requiring an estimated 2-3 weeks for production before shipment. This timeline may vary based on order volume, but we’ll keep you updated if there are any changes.
2. Can I return or exchange my shoes?
No. All sales are final. We do not offer refunds, returns, or exchanges, so please double-check your size and order details before completing your purchase.
3. Do you offer repairs or replacements if my shoes are damaged?
We do not offer repairs or replacements for custom shoes that are damaged due to improper care. These shoes are designed for casual wear, and we provide care instructions to help maintain their longevity.
4. What should I do if I ordered the wrong size?
Please ensure you select the correct size when placing your order. Since each pair is made to order, we cannot modify or exchange shoes for incorrect size selection.
5. Do you ship internationally?
Yes, we ship internationally. Please make sure your address is entered in English to avoid any delivery issues. Shipping times may vary depending on your location and customs processes.
6. How do I care for my custom shoes?
To preserve the longevity of your custom shoes, handle them with care. Avoid scratching, rubbing, picking, or peeling at the graphics. These shoes are coated with a finisher but are designed for casual wear only. Wear them at your own risk.
7. Do you offer shoe cleaning or restoration services?
Yes, we offer professional shoe cleaning and restoration services. These services typically take
1-2 weeks from the time we receive your shoes. Shipping times will apply after the service is completed.
8. Can you help me secure new shoe releases?
Yes, we offer a service to help you secure limited-edition new releases. Availability is based on demand and release dates, and once your order is secured, shipping will occur within1-2 weeks
.
9. How do I track my order?
Once your order is shipped, whether it's a custom shoe, cleaning, restoration, or new release, you’ll receive an email with tracking information. Please allow up to 48 hours for the tracking to update.
10. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards and online payment services. All payments must be made in full at the time of purchase.
11. Can I cancel or modify my order after it’s been placed?
No, once an order is placed, it cannot be canceled or modified. Please review your order details carefully before finalizing your purchase. If you have any other questions, feel free to reach out to our customer service team!